Shipping Policy

Thank you for shopping with It's Me Lisa G! 💗

We carefully prepare and package every order to ensure your goodies arrive safely.

We currently ship physical products within the United Kingdom only.

1. Digital Downloads

Our digital products are delivered electronically, so no physical shipping is required.

Once your payment has been confirmed, you will normally receive an email containing your download instructions.

Please ensure your email address is correct at checkout and check your junk or spam folder if your email does not arrive.

If you experience any problems accessing your digital purchase, please email lisa@itsmelisag.co.uk.

2. Dispatch & Processing Times

We aim to prepare and dispatch orders as quickly as possible.

Dispatch times depend on the products purchased.

Ready to Ship Products

Items listed as Ready to Ship are normally dispatched within 2 working days.

Made to Order Products

Our handmade, personalised and made-to-order products normally require 2 to 7 working days for preparation and dispatch.

Combined Orders

If your order contains both Ready to Ship and Made to Order products, we will normally dispatch everything together once the made-to-order items are ready.

This means the 2 to 7 working day processing time may apply to your entire order.

Working days are Monday to Friday, excluding UK bank holidays.

These are our usual processing estimates. If a product has a different production timeframe, such as a seasonal pre-order, the specific timeframe stated on its listing will apply.

3. Delivery Times

Once your order has been dispatched, delivery times depend on the postal or courier service used.

Delivery estimates are provided for guidance and are not guaranteed unless expressly agreed.

Occasionally, delays may occur due to busy postal periods, adverse weather or other circumstances outside our reasonable control.

If your parcel is delayed or missing, please contact us so we can investigate.

Your statutory rights under UK consumer law remain unaffected by delivery delays.

4. Shipping Charges

We keep our shipping charges simple!

Physical Products: £3.50 delivery per order

A flat shipping charge of £3.50 applies to orders containing physical products, regardless of how many items you purchase.

Digital Downloads: FREE delivery

Digital products are delivered electronically, with no shipping charge.

Mixed Orders

If your order contains both physical products and digital downloads, the £3.50 physical delivery charge applies. Your digital products will be delivered electronically.

All applicable shipping charges are clearly displayed at checkout before payment.

5. Incorrect Delivery Addresses

Please double-check your delivery details before completing your order.

If you notice an error after ordering, contact us as quickly as possible at lisa@itsmelisag.co.uk.

We will do our best to correct the address before dispatch, although changes cannot always be guaranteed once a parcel has entered the postal network.

Any additional delivery costs arising from an incorrect address may be discussed with you where appropriate.

Your statutory consumer rights remain unaffected.

6. Lost, Missing or Damaged Parcels

We take great care when packaging your order.

If your parcel arrives damaged, contains incorrect items or does not arrive, please contact us.

Email: lisa@itsmelisag.co.uk

Please include your order number and photographs where relevant.

We will investigate the issue and arrange an appropriate resolution in accordance with your statutory rights.

For goods delivered by a carrier arranged by us, responsibility for the goods normally remains with us until they reach you or a person you have nominated to receive them.

7. Pre-Orders and Seasonal Products

Some products, including seasonal collections and special releases, may be offered for pre-order.

Pre-order products may have different dispatch dates from our standard processing times.

The expected dispatch period will be stated on the relevant product listing.

If there is a significant change to the expected dispatch date, we will contact affected customers where appropriate.

8. Contact Us

If you have any questions about shipping, delivery or your order, please contact:

It's Me Lisa G Ltd

Email: lisa@itsmelisag.co.uk

Website: www.itsmelisag.co.uk

We're always happy to help! 💗

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.